Mission and Goals of Long-Term Care Ombudsman Program:
Mission
The mission of the LTC Ombudsman Program is to provide ombudsman services to all residents of all long-term
care facilities through advocacy and education.
Goals
- To ADVOCATE for Resident Rights
- To provide community education on long-term care issues
- To provide ombudsman services to all residents of all long-term care facilities in Missouri
- Ombudsmen achieve these goals by:
- Making sure all residents are informed of their rights as established by law
- Empowering residents and helping to resolve all complaints at the facility level through the involvement of all concerned parties
- Resident Rights
- Be Fully Informed
- Choose Your Own Doctor
- Voice Grievances
- Be Free From Abuse and Restraint
- Have Privacy and Respect
- Participate in Activities
- Purchase Goods and Services
- Participate in Your Care
- Remain in the Facility
- Manage Your Own Finances
- Confidentiality
- Communicate Freely
- Keep Your Possessions
- Retain Marital Privileges
If you are a current Ombudsman Volunteer you may click here to fill out your monthly visitation form online.
Long-Term Care Ombudsman ProgramConnie Payne, Director627 N. Glenstone
Springfield, MO 65802
4174-862-3598
cpayne@ccozarks.org
