About the Long-Term Care Ombudsman Program:


The mission of the Long-Term Care Ombudsman Program is to provide ombudsman services to all residents of all long-term care facilities through advocacy and education.


The Long-term Care Ombudsman program provides advocacy for residents in long-term care facilities. The goals of the Ombudsman program are to provide community education on long-term issues and to provide ombudsman services and advocacy to all residents of long-term care facilities in Missouri. Ombudsman volunteers are trained:

    • To advocate for residents' rights
    • To provide community education on long-term care issues
    • To provide ombudsman services to all residents of all long-term care facilities in Missouri


Ombudsman volunteers help to achieve these goals by:

  • Making sure all residents are informed of their rights as established by law
  • Empowering residents and helping to resolve all complaints at the facility level through the involvement of all concerned parties
  • Helping residents stay fully informed of their rights such as: physician choice, freedom from abuse and restraint, access to privacy and respect, the ability to participate in activities, access to purchasing goods and services, participation in one's care, ability to remain in care facility, and the rights to communicate freely, manage one's own finances, and retain marital rights.

In 2014, Ombudsman staff and volunteers spent 4,725 hours in 21 counties and made 30,564 resident contacts.

If you are a current Ombudsman Volunteer you may click here to fill out your monthly visitation form online.


Long-Term Care Ombudsman Program
Connie Payne, Director
627 N. Glenstone
Springfield, MO  65802

Donate Today!